Order Management

Order Progress Notifications:

Transparency and communication are paramount. Throughout the production journey, we ensure you stay informed at every stage, providing peace of mind and anticipation for your exceptional sports apparel.

Order Management Policy:

Navigating the intricacies of order management is made easy with our professional approach.

Order Adjustments Before Production:

• Cancellation: Effortlessly cancel orders before production begins by contacting our dedicated customer support team.

• Changes to Orders: Experience flexibility with changes to your orders (size, color, etc.) before the production process starts.

After Production Commences:

• Cancellation: Once production has begun, we maintain the customized integrity of your products; thus, cancellations are not possible.

• Changes to Orders: Post-production changes may incur additional charges and are subject to feasibility.

• Refunds for Mistakes by Us: In the rare event of errors on our part, we promptly address and compensate for any discrepancies. Report mistakes to our customer support team for swift resolution.

• Refunds for Mistakes by Customer: For mistakes originating from the customer's side, such as incorrect sizing or design choices, the customer is responsible for the associated costs.

• Refunds: Refunds for cancellations and approved cases will be processed in the next invoice.

Important Notes:

• Cancellation Fee: Applicable for cancellations after production commencement.

• Changing Fee: Additional charges may apply for changes after production starts.

• Timely Communication: Swift communication ensures efficient order management. Reach out to our customer support team for seamless assistance.

At DIANA WEARS, professionalism, attention to detail, and customer satisfaction guide our every interaction. Your journey with us is not just a transaction but a partnership in crafting excellence.